7 12, 2016

Tips and Tricks for Using MagicRating.com

Adding and Loading Customers Emails into MagicRating

7 12, 2016

I don’t have my patients email addresses

That’s OK. Many businesses don’t have email addresses for their customers. This is a great time to start collecting them. MagicRating works great on mobile devices like iPhone, Android phones, iPads, etc. so you can just add the customer’s name and email address right there while they are in your office.

Some companies just use a clipboard, and ask their customers to add their name and email address after their visit. Ultimately this depends on the type of business you have, but collecting email addresses from your customers is a best practice for any business, and can lead to better customer relationships and more repeat business.

MagicRating also provides a short direct feedback “URL” unique to your business, which is found under “Account -> Business Detail”. The URL can be added to printed media, invoices, bills, tabs, receipts, business cards, QR codes, SMS etc – and does not require you to know the customers email or name – but will capture the clients email during the feedback process.

7 12, 2016

Is it ‘legal or legit’ to ask for Reviews?

We often get asked if it is ‘legal or legit’ to ask for Reviews? And if Google punishes sites that do so? Those are valid concerns. We can’t answer for any or all Reputation Management Services or Companies in general, however we can assure you that MagicRating is in full compliance with all guidelines and has actually shown to increase Google rankings. Here are some key points to know and remember about MagicRating:

  1. MagicRating considers review sites and their guidelines in our process and adheres to them.
  2. The system does not coerce or offer incentives for a user/customer to leave a review online, but it does however simplify the steps needed for them to leave one. MagicRating enables a smoother process for leaving an online review, but does not violate any of the review sites policies.
  3. We allow the business to decide if all, some or no customers are to be directed to review sites. We often find that for those businesses that are doing a great job, guiding every client to a review site leads to significantly more reviews.
  4. MagicRating does not syndicate content or create duplicate content which can have negative effects.