Online reviews are your first impression.
Based upon an in-depth study done by SoftwareAdvice.com, 77% of respondents report using online reviews as a first step to seeking a doctor, surgeon, dermatologist or Med Spa, while 16% use them to validate the choice of a doctor they’ve tentatively selected.
A good online reputation is important for more than just visibility.
Reviews are consumer generated marketing material and they are vitally important to your business whether you know it or not.
Online reviews provide social proof. So what exactly is social proof?
Wikipedia’s definition (We usually trust Wikipedia!): Social proof, also known as informational social influence, is a psychological phenomenon where people assume the actions of others reflect correct behavior for a given situation.
If people see you have an abundance of near 5 Star patient reviews on sites they trust like Google, RealSelf and Yelp, they’ll generally trust you more.
MagicRating – Patient Review & Feedback System allows your practice to take control of the wheel and drive the review bus. [Watch Video]
Here’s how it works:
1. It Starts With An Email
We provide the platform and the process to start gently collecting feedback and engaging with your patients. The platform sends a customized email to start the feedback process after you enter your patients email address. Simple, fast and easy.
2. Patients Give Feedback
The patient is asked to rate how likely they are to refer your practice to a friend and to comment on their experience. This rating process helps form your Net Promoter Score, a key indicator and data point to your practice and patient relationship.
Patients that rate you highly (you set the rating criteria) will then be asked to consider reviewing your practice on one of the important review sites like RealSelf, Google and Yelp. Poor patient experiences are captured privately so you can follow-up with the patient to resolve their issue.
3. Testimonial Widget For Your Website
Our testimonial widget makes displaying powerful patient testimonials on your website easy. We can handle this for you by placing it on your website and assisting with the set up process.
Our platform allows for manual control of the testimonials or you can automatically set for feedback above a specific rating score (example: 8 or above) to display on your widget and website.
4. Encourage Online Reviews
Patients that rate you at or above your selected “positive rating” will then be asked to rate you on one of the following review sites: RealSelf, Google or Yelp.
This step offers direct links to these sites and your practice’s profile pages and review sites so they can easily review your practice. Generating a steady and consistent stream of online patient reviews is important for your online reputation.
5. Review Monitoring & Reporting
With MagicRating you truly have one platform to manage your online review reputation. Your practice benefits from multiple levels of feedback, encouragement of positive online reviews and an easy to manage dashboard.
Start a free trial today, give it a shot, first impressions are vital to your success.